FAQ

We have made an effort to cover most of the common questions, however if there is anything specific you'd like to ask or if you need further assistance, please reach out to us at nainasethofficial@gmail.com.

We're here to help!

How long does it take for my order to get delivered?

The average delivery time ranges between 5-7 working days from dispatch date.

What are the payment options?

You can pay for your order via UPI / Google Pay / Internet Banking/

Cash On Delivery / Debit Card/ Credit Card through a 100 percent secure payment gateway Payumoney.

Can I return the outfit?

We have a strict checking process before we send out an item. In the rare circumstance of a fulfillment issue from our end, we offer returns in the form of store coupon credit which can be applied to purchase a product of same or higher value. The coupon code will be valid for 90 days.

What are the shipping charges?

ENJOY FREE SHIPPING ACROSS INDIA. For rest of the world there is a flat shipping rate of Rs.1800 + Rs.1000 per additional item.

Can I pay using Cash on Deliver (COD) option?

Currently we offer COD option only in India, our team may reach out to make a token amount payment to confirm & reserve your order, the balance payment can be made via cash on delivery.

How can I buy from outside India ( International Payment Checkout ) ?

You can check out with your outfit through an International Debit or Credit Card, on our website itself, should you face a payment error due to your bank restrictions, you can reach us on WhatsApp + 91 9354896632 and we will share a payment link with you in your international currency to confirm your order for further processing & dispatch.

Can I track my order status?

Yes. Once your order has been dispatched. We will provide you the Waybill Number/ Tracking Number for your order. You can check the status through our logistics partner's website.

Can I get my outfit altered?

At Label Naina Seth we believe in comfort fits. If you feel an outfit is loose for you in certain places please note that is infact a relaxed cut and very much an intentional part of the design itself.

Nevertheless , in case of any alteration please connect with us on nainasethofficial@gmail.com along with the issue and a picture of you wearing the dress. We will then revert back on whether or not there is a possibility/requirement to alter.

Please note this service is applicable in India only. Also note that the shipping charges for alteration services are to be borne by the customer.

The outfit looks great on the model , will it look the same on me?

All our designs are constructed using the draping technique. While we are confident that all our styles look great on every body shape. The overall look of the outfit may vary from one body shape to the other.

If I dont like my outfit can I get a refund?

No we do not accept returns unless in a rare circumstance of a fulfillment issue. We custom make each garment therefore it specially made for you. We pay special care and attention to provide the best quality images in different angles along with sizing information. We request you to go through the product photos, description, size guide and fabric videos before placing your order.

If you have any other queries regarding the product you can mail us at nainasethofficial@gmail.com

How do i know which is the right size for me?

Request you to visit our size guide for your reference.

Please note - the measurements are mentioned in inches as per your bust circumference measured from a measuring tape. It does not indicate you bust size ( bra size ) . We request you to measure yourself around the fullest part of your bust to get your accurate size.

What is the ordering process?

Shopping on www.nainaseth.com is simple and convenient. Once you have decided on the product/s that you like simple choose your size and click add to cart. At checkout please mention your details. Also please mention if you would like to request for sleeves so we can customize your outfit as per the same. You can securely checkout through Payumoney.

Please note you are not required to make an account in the payment gateway. Once the order has been placed you will get an email and/ or call to confirm your order. Having done that your order will be dispatched within 25 working days from the date of confirmation.

Do you ship worldwide?

Yes. We ship worldwide. However please note the customs and import duties if applicable, are to be paid by the buyer once the parcel reaches the destination country.

I like an outfit on the website but i want to place an order in another colour, is it possible?

While placing the order for the outfit, you can leave a note at checkout that you would like to change the colour and someone from our team will reach out to you for further assistance.

Alternatively if you would like to know the colour options in advance please feel free to mail us at nainasethofficial@gmail.com with a screenshot of the outfit and we will assist you on the same.

Are the colors of the product same as seen on the website?

We make sure what you see is what you get however please note products may vary slightly in their appearance/color on various screens (Desktop/Laptop/Mobile) also as per the color settings on your device.